Terms of Service

Last updated: July 2026

1. Acceptance of Terms

By booking a service with ClawBridge Solutions ("we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not proceed with a booking.

These terms apply to all services we provide, including AI agent installation, configuration, training, and ongoing servicing, unless a separate written agreement has been signed.

2. Services

We provide the following services:

  • AI Agent Installation — setup and deployment of OpenClaw-based AI agents on your hardware
  • Configuration — customising agents to your specific business workflows and systems
  • Training — hands-on guidance so you and your team can operate and extend the agents
  • Ongoing Servicing — optional monthly maintenance, updates, and support

All services are described in detail on our Packages page. The specific deliverables for your booking will be confirmed in writing before work begins.

3. Payment

Payment terms are as follows:

  • Payment is due before or at the time of installation, unless otherwise agreed in writing.
  • Ongoing servicing is billed monthly in advance, on the anniversary of your installation date.
  • All prices are in Australian Dollars (AUD) and inclusive of GST where applicable.
  • We accept payment via bank transfer. Invoice details will be provided with your booking confirmation.

If an invoice remains unpaid for more than 14 days beyond the due date, we reserve the right to pause servicing until payment is received.

4. Refund Policy

We offer a 30-day money-back guarantee on all installation packages. If you are not satisfied with our service within 30 days of installation, you are entitled to a full refund of the amount paid for that service.

To request a refund, email us at lachie@clawbridge.com.au with your booking details and a brief explanation. We will process refunds within 7 business days.

For ongoing servicing, you may cancel at any time (see Section 10). Prepaid servicing fees for the current month are non-refundable, but no further charges will be made after cancellation.

5. Hardware

If hardware is purchased through us as part of your installation package:

  • The hardware becomes your property upon installation and full payment.
  • Hardware warranty is provided per the manufacturer's terms. We will facilitate warranty claims on your behalf where possible.
  • We are not liable for hardware failures, defects, or damage caused by factors outside our control (e.g., power surges, physical damage, improper use).
  • Hardware specifications and pricing will be confirmed in writing before purchase.

6. Intellectual Property

The following applies to intellectual property rights:

  • OpenClaw is open-source software, distributed under its respective open-source licence. We do not claim ownership over OpenClaw itself.
  • Custom configurations developed specifically for your business remain your property. You are free to modify, extend, or transfer them as you see fit.
  • Our templates, documentation, and training materials are licensed for your internal business use. You may not resell, redistribute, or publish them without our written permission.
  • Any improvements or modifications you suggest may be incorporated into our standard offerings at our discretion.

7. Data and Privacy

Your privacy is important to us. Our full Privacy Policy is available at /privacy.html. Key points relevant to these terms:

  • We do not access your AI agent's data, conversations, or configurations after installation.
  • Your agent runs entirely on your hardware. We have no ongoing visibility into its operations.
  • Any personal data you share with us (booking details, contact information) is handled per our Privacy Policy.
  • We do not share your data with third parties.

8. Limitation of Liability

To the fullest extent permitted by Australian law:

  • Our liability for any claim arising from our services is limited to the total amount you paid for the specific service giving rise to the claim.
  • We are not liable for indirect, consequential, or incidental damages, including but not limited to loss of profits, business interruption, or loss of data.
  • Nothing in these terms excludes or limits our liability for anything that cannot be excluded or limited under the Australian Consumer Law (ACL), including statutory guarantees.
  • Where the ACL implies a guarantee that cannot be excluded, our liability for breach is limited (at our option) to re-supplying the services or refunding the cost.

9. Support

Support inclusions vary by package:

  • Starter & Professional packages include 7–14 days of email support and basic training following installation (as described on our Packages page).
  • Ongoing Servicing ($150/month) includes unlimited email support, monthly check-in calls, and proactive maintenance reviews.
  • Ad-hoc support outside of an active servicing plan is available at our standard hourly rate. Contact us for details.

We aim to respond to all support requests within 1 business day.

10. Cancellation

Ongoing servicing can be cancelled at any time with 30 days' written notice. There are no cancellation fees or early-exit penalties.

To cancel, email lachie@clawbridge.com.au. Your servicing will continue through the end of the current billing period, and no further charges will be applied.

You may re-subscribe to servicing at any time. A new installation visit may be required if significant changes have occurred since your last service period (this will be assessed case by case).

11. Modifications to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last updated" date.

For existing clients with active servicing plans, we will provide at least 30 days' notice of material changes via email. Continued use of our services after changes take effect constitutes acceptance of the updated terms.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Victoria.

13. Contact

If you have any questions about these Terms of Service, please contact us:

Email: lachie@clawbridge.com.au

Location: Victoria, Australia

ABN: [Pending]