Privacy Policy

Last updated: July 2026

Introduction

ClawBridge Solutions ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website or engage our services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Information We Collect

We may collect the following personal information when you book a service, fill out a contact form, or engage with us:

  • Name — your full name or the name of a contact person
  • Email address — for correspondence and booking confirmations
  • Phone number — for scheduling and urgent communication
  • Business details — business name, ABN, and industry information where relevant
  • Physical address — for on-site installation and service delivery

We only collect information you voluntarily provide. You may browse our website anonymously.

How We Use Information

We use your personal information for the following purposes:

  • To provide and deliver our AI agent installation and servicing
  • To communicate with you about your booking, installation timeline, and follow-up
  • To send service-related updates, invoices, and receipts
  • To send promotional or educational content — only with your explicit consent
  • To improve our website and service offerings based on aggregated, anonymised data

We will never use your data for purposes outside these without first seeking your consent.

Data Storage

All personal data we collect is stored locally on our own infrastructure. We do not use third-party cloud services for data storage. Our systems are secured with industry-standard encryption, access controls, and regular security audits.

We retain your data only for as long as necessary to provide services or as required by Australian law. When no longer needed, data is securely destroyed.

On-Premises Commitment

The AI agents we install run entirely on your hardware. After installation, we do not have access to your AI agent's data, conversations, configurations, or any information it processes. Your AI agent is yours — private, local, and fully under your control.

We do not operate a cloud backend that receives data from deployed agents. The only data we hold is the information you provide to us directly (booking details, contact information, billing records).

Cookies

Our website uses minimal cookies for basic analytics (with your consent). We do not use tracking cookies, advertising cookies, or third-party cookies that profile your behaviour across sites.

You can disable cookies in your browser settings at any time. The website will continue to function without them.

Third Parties

We do not share, sell, rent, or trade your personal information with third parties. The only exception is if disclosure is required by Australian law, a court order, or a lawful request by an Australian government authority.

We do not use third-party analytics, advertising, or data broker services on our website.

Your Rights

Under Australian privacy law, you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Correction — ask us to correct any inaccurate or incomplete information
  • Deletion — request that we delete your personal data, subject to legal retention obligations

To exercise any of these rights, email us at lachie@clawbridge.com.au. We will respond within 30 days.

Data Breach Notification

In the unlikely event of a data breach involving your personal information, we will notify affected individuals within 30 days, as required under the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth). We will also notify the Office of the Australian Information Commissioner (OAIC) where required.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us:

Email: lachie@clawbridge.com.au

Location: Victoria, Australia